FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER?

You may place your orders anytime online 24/7 on our website www.shopaustinskloset.com

 

DO YOU SHIP TO MY COUNTRY?

Yes, we ship Worldwide!

 

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?

We accept all major credit cards and PayPal. Unfortunately, we do not accept bank transfers or money orders.

When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

 

HAS MY ORDER BEEN SHIPPED?

You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

 

CAN I MODIFY/CANCEL MY ORDER?

Unfortunately, once your order has been processed, we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.

 

DO YOU RESTOCK PRODUCTS?

We do our best to restock the best sellers. Please email us, if you need more information on a specific product.

 

HOW DO I TRACK MY ORDER?

When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.

 

WHAT IF AN ITEM IS DEFECTIVE OR IS NOT WHAT I ORDERED?

In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don't wish to receive a replacement item, we will gladly refund your return shipping cost in the form of a store credit if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3-day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent. Please include all original packaging and attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.